Shift Leader | London

Blank Street; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food and beverage brand is seeking a Shift Leader to enhance customer experiences and support team training. The ideal candidate should have experience in customer service and a love for cafe culture. The role involves crafting coffee products, managing store operations, and positively engaging with customers. Compensation is £14.75 per hour with various benefits including training programs and referral incentives.

Benefits

Free unlimited coffee and treats on shift

Health and Wellbeing Support

Referral incentive scheme - £250

Qualifications

• Experience in the customer service or hospitality industry.
• Authorized to work in the UK.

Responsibilities

• Craft beautiful coffee products and serve customers.
• Support GM in training new employees.
• Open and close the location safely.
• Handle minor customer issues positively.
• Lead operations and marketing initiatives.

Skills

Customer service experience

Knowledge of coffee and equipment

Interpersonal communication skills

Decision making skills

Ability to work in high volume environments

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

Start Something Extraordinary…

As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
  • Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorised to work in the UK
• £14.75 hourly rate, bi-weekly payments
• A comprehensive Barista accreditation and training program
• Tenure based paid sick and bereavement leave
• Health and Wellbeing Support via HealthAssured
• Free unlimited coffee and treats on shift
• Free Blank Street swag
• Referral incentive scheme - £250 when you refer a friend