Shift Leader — Lead Customer Service & Store Operations

Tesco PLC; Battle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking a Shift Leader to manage store operations, ensuring exceptional customer service and team coordination. The role involves leading shifts, supporting colleagues, and maintaining high store standards. Ideal candidates will be 18+, have strong leadership skills, and a passion for customer service. This position offers flexible hours, ongoing training, and various employee benefits.

Benefits

Holiday starting at 20 days

10% to 15% employee discount

Access to free well-being services

Life cover of five times your pay

Uniform provided

Qualifications

• Minimum 18 years of age.
• Be a great role model for customer service.
• Build strong relationships to create an inclusive atmosphere.
• Communicate clearly to keep the team informed.
• Take the lead in the absence of the manager.
• Be flexible and comfortable with handling change.
• Inspire the team to exceed expectations.
• Always look for opportunities to serve better.

Responsibilities

• Run duty shifts and coordinate the team.
• Listen to customers and meet their needs.
• Coach colleagues and provide feedback.
• Maintain store performance and cleanliness.
• Support managers with events and communications.
• Ensure compliance with health and safety routines.

Skills

Customer service

Team leadership

Communication

Decision-making

Motivating others

Job description

A leading UK retailer is seeking a Shift Leader to manage store operations, ensuring exceptional customer service and team coordination. The role involves leading shifts, supporting colleagues, and maintaining high store standards. Ideal candidates will be 18+, have strong leadership skills, and a passion for customer service. This position offers flexible hours, ongoing training, and various employee benefits.