Shift Leader - Lea Valley Extra

Tesco; Greater London; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Holiday allowance

Flexible hours

Colleague discount

Wellbeing support

Pension

Job summary

Tesco in Greater London is looking for a Shift Leader to drive daily delivery operations in our fulfilment centre. You’ll lead a team, coordinate delivery tasks, and ensure safe, efficient service for customers, with clear communication and hands-on guidance.

The role offers varied shifts with a minimum of 12 hours per week, starting pay from £14.76 per hour, rising to £15.97 in M25 stores, plus other location-based pay and benefits.

Qualifications

• Experience leading a small team in retail or logistics.
• Flexible to work shifts across mornings, afternoons, evenings.
• Eligible to work in the United Kingdom.

Responsibilities

• Coordinate daily delivery activities to ensure a seamless doorstep service.
• Direct and coach colleagues to maintain high safety and service standards.
• Balance priorities and availability windows to meet customer demand.
• Build strong relationships with customers and store colleagues.

Skills

Leadership

Team coordination

Communication

Job description

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

This role leads from the front with your colleagues.

• Work in a fast paced fulfilment environment where no day is the same.
• Take ownership of Delivery activities by running the daily operation, co-ordinating the team to deliver a seamless home shopping delivery experience.
• Prioritise workload to ensure the equipment and the loading of the vans ensure a smooth doorstep service for customers.
• Constantly look for ways to improve service & safety in your centre through on the job coaching and feedback to others.
• Have a great understanding of how your centre is performing and support Managers to deliver practical actions for improvement by taking a hands on approach.
• Guide, coach and oversee colleagues to ensure colleagues are in the right place, at the right time and doing the right tasks
• Responsible for the day to day replenishment operation in the centre, ensuring deliveries are taken in, worked and the centre is clean and tidy.
• Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• A clear communicator and use a variety of methods to keep the team well informed.
• Confident in leading the team and communicating with visitors, contractors and security team.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for the customers and colleagues.
• Energetic, driving and motivating others to deliver beyond expectations and effectively balance priorities.
• Always looking for ideas and opportunities to serve our customers, communities and planet a little better every day.

About the role

Availability Window
Days
From time
To time
Sun 13:00:00 22:00:00
Fri 07:00:00 22:00:00
Sat 13:00:00 22:00:00

You will be responsible for

Coordinating the team to deliver great availability for customers and safe operations:

• Completing duty cover, making sure all decisions are right for customer, colleagues and everyone's safety.
• Being the go to person for colleagues in the absence of a Manager for their day to day operational queries.
• Supporting Managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the centre is always clean, tidy and well presented.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around operational requirements.
• Being knowledgeable about my centre and our results, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team when there are cascades from my manager.
• Looking at ways to simplify our operations and share these ideas with my Manager.
• Covering Team Manager absence/days off by coordinating activity across the trading areas.
• Always putting the customer first and consider them in everything I do.
• Recognising and celebrating colleagues achievements.
• Understanding what may be getting in the way of delivering a great service/availability and helping to remove these obstacles.
• Communicating with picking and delivery teams as required.
• Overseeing the day to day operation of the colleague shop

You will need

• Working together across my store and with other stores in my local area to achieve shared success
• Building Strong relationships with Customers and Colleagues
• Being flexible in the way you think, make decisions and handle change
• Knowing your own source of energy and keeping yourself fit for life
• Always looking for ideas and opportunities to build a better Tesco

Whats in it for you?

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks.
• about the benefits we have available for our colleagues

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com