Shift Leader: Guest Experience & Team Champion

Prezzo Trading LTD; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known restaurant chain in Scotland is looking for a Restaurant Supervisor (Duty Manager) to support the management team and ensure the restaurant runs smoothly. You will guide daily operations, maintain high service standards, and lead a motivated team. The ideal candidate will have supervisory experience in hospitality, strong communication skills, and a passion for delivering exceptional guest experiences. Attractive perks include commission schemes and employee discounts.

Benefits

TRONC and Commission Schemes

50% off food and drink

Free meals on shift

Birthday off

Employee Assistance Programme

Qualifications

• Previous experience in a supervisory or team leader role, ideally in hospitality.
• Comfortable working in a fast-paced environment.
• Passion for great service and guest experience.

Responsibilities

• Lead by example, helping deliver memorable service.
• Respond confidently to unexpected challenges.
• Ensure guests feel welcome and looked after.

Skills

Supervisory experience

Strong communication skills

Ability to lead and motivate a team

Understanding of health & safety and food safety basics

Positive attitude

Job description

A well-known restaurant chain in Scotland is looking for a Restaurant Supervisor (Duty Manager) to support the management team and ensure the restaurant runs smoothly. You will guide daily operations, maintain high service standards, and lead a motivated team. The ideal candidate will have supervisory experience in hospitality, strong communication skills, and a passion for delivering exceptional guest experiences. Attractive perks include commission schemes and employee discounts.