Shift Leader, Guest Experience & Operations

F1 Arcade; Birmingham; On-site; GBP 35,000 - 40,000; Full time

Job summary

A premier entertainment venue in Birmingham is seeking a Duty Manager. This role involves overseeing daily operations, leading the front-of-house team, and ensuring guests have an exceptional experience. Responsibilities include managing guest interactions, ensuring safety standards, and handling cash transactions. The ideal candidate should have strong leadership skills and a background in customer service, making them an integral part of a vibrant team dedicated to high hospitality standards.

Qualifications

• Experience in managing teams and operations in a hospitality or entertainment setting.
• Strong leadership skills and ability to motivate staff.
• Excellent customer service background.

Responsibilities

• Oversee day-to-day operations of the venue during shifts.
• Lead and support FOH team to ensure high performance.
• Manage guest experience from check-in to resolution of enquiries.

Skills

Leadership

Customer service

Operations management

Cash handling

Health and safety

Job description

A premier entertainment venue in Birmingham is seeking a Duty Manager. This role involves overseeing daily operations, leading the front-of-house team, and ensuring guests have an exceptional experience. Responsibilities include managing guest interactions, ensuring safety standards, and handling cash transactions. The ideal candidate should have strong leadership skills and a background in customer service, making them an integral part of a vibrant team dedicated to high hospitality standards.