Shift Leader: Flexible Hours, Training & Perks

Mitchells & Butlers Leisure Retail Limited; England; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Dining discount 33%

Friends & family discount 20%

Pension

28 days holiday

Free shares

Wagestream access

Employee helpline

Job summary

Mitchells & Butlers Leisure Retail Limited is seeking a Shift Supervisor for Miller & Carter in Poole. You will welcome guests, lead a team, and deliver excellent service while upholding brand standards.

You will drive training, manage shift operations, and ensure cleanliness and safety across the site, supported by a strong people-first culture. A rewarding role with staff development opportunities.

Qualifications

• Experience delivering high-quality guest service in a busy hospitality setting.
• Ability to lead a team and train staff to meet service standards.
• Strong communication and interpersonal skills with customers and colleagues.

Responsibilities

• Be part of the day-to-day running of the site: host, serve guests and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

Skills

Customer service

Team leadership

Staff training

Communication

Job description

Mitchells & Butlers Leisure Retail Limited is seeking a Shift Supervisor for Miller & Carter in Poole. You will welcome guests, lead a team, and deliver excellent service while upholding brand standards.

You will drive training, manage shift operations, and ensure cleanliness and safety across the site, supported by a strong people-first culture. A rewarding role with staff development opportunities.