Shift Leader: Elevate Guest Experience & Team Training

Toby Carvery - Ugly Duckling; New Denham; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Flexible shifts

33% brand discount

20% staff discount across brands

Wagestream access

Team socials

Job summary

The Toby Carvery - Ugly Duckling is seeking a Shift Supervisor to welcome guests and lead a team delivering great service. You’ll train staff, oversee day-to-day operations, and model high standards of cleanliness and safety in a lively pub setting.

Join Mitchells & Butlers and enjoy benefits including pension, generous holiday, staff discounts across brands, and access to Wagestream. If you love hospitality, apply to help us create memorable visits.

Qualifications

• Experience in hospitality or pub/restaurant settings preferred.
• Ability to lead and train a team effectively.
• Commitment to service quality and guest satisfaction.

Responsibilities

• Be part of day-to-day site operations and host guests while leading your team.
• Act as shift leader and role model for colleagues.
• Support training and uphold cleanliness and safety standards.

Skills

Guest service

Team leadership

Training staff

Host guests

Tools

POS system

Job description

The Toby Carvery - Ugly Duckling is seeking a Shift Supervisor to welcome guests and lead a team delivering great service. You’ll train staff, oversee day-to-day operations, and model high standards of cleanliness and safety in a lively pub setting.

Join Mitchells & Butlers and enjoy benefits including pension, generous holiday, staff discounts across brands, and access to Wagestream. If you love hospitality, apply to help us create memorable visits.