Shift Leader

Insomnia Cookies; Tees Valley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A popular cookie delivery chain is seeking a Shift Leader to manage store operations and ensure exceptional customer service. Responsibilities include supporting store leadership, delegating tasks, and overseeing cookie crew activities. Ideal candidates have at least 1 year of customer service experience and strong communication skills. Enjoy fun perks such as flexible schedules, paid vacation, and employee discounts. Join a rapidly growing team and help make every shift sweet!

Benefits

Flexible part-time work schedules

Pay on Demand

Paid vacation and sick time

Interactive training & mentorship

Pet insurance

Employee discount and free cookies

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.
• Provide a safe, clean working environment for our guests and staff.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management

Ability to lead by example

Detail-focused

Ability to lift up to 40 lbs

Job description

As a Shift Leader at our CWRU store located at 11308 Euclid Ave, Cleveland OH 44106, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Some Our Sweet Shift Leader Perks:

• Starting pay rate: $16.00/hr + in-store tips
• Flexible part‑time work schedules
• Pay on Demand (why wait until the end of the week…get paid your earned wages at the end of the day!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What Will I Do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills / Experience:

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient.
• Detail focused and results‑oriented.
• Ability to lead‑by‑example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

About Us:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!