Shift Leader

Caffe Nero; Roe Green; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffee chain in Roe Green is seeking a Shift Leader to support store operations, deliver excellent customer service, and lead the team. The ideal candidate should have a great attitude, energy, and a love for interacting with customers. No previous supervisory experience is required although it's preferred. Join a caring team and enjoy benefits like free drinks and discounts!

Benefits

Unlimited free handmade drinks

Up to 75% off food and drinks during shifts

50% off all handmade drinks off shifts

Recommend A Friend Scheme

Length of service recognition

Access to a benefits platform with discounts

Performance incentive bonus

Qualifications

• Experience as a Supervisor or Team Leader preferred, but not required.
• Great attitude and energy needed.
• Love for customer interaction.

Responsibilities

• Support in running the store and leading the team.
• Deliver excellent customer service.
• Ensure best standards of coffee and food.

Skills

Customer service

Team leadership

Job description

Shift Leader

• Posting date: 28 October 2025
• Salary: Not specified
• Additional salary information: to £12.41
• Hours: Full time
• Closing date: 27 November 2025
• Location: Hatfield, AL10 0XR
• Company: Caffe Nero Group Ltd
• Job type: Permanent
• Job reference: cn-27605

Summary

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven't got that don't worry, we'd still love to hear from you.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people – whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone. The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you! At Caffè Nero you really can be you, with us.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

Legal EEO Statement

We are proud members of the Disability Confident employer scheme.