Shift Leader

Insomnia Cookies; Oxford; On-site; GBP 80,000 - 100,000; Part time

Job summary

A popular bakery chain in Oxford is seeking a Shift Leader to manage operations during shifts, ensuring high-quality customer service and team performance. The ideal candidate will have customer service experience, strong leadership skills, and a passion for working in a fun environment. You will enjoy perks like flexible schedules and daily pay options.

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discounts

Free cookies with every shift

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Must be legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.

Skills

Customer service experience

Point of Sale systems

Communication skills

Time management

Detail focused

Leadership abilities

Job description

As a Shift Leader at our Oxford store located at 33 E High St, Oxford OH 45056, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

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Sweet Shift Leader Perks

• Flexible part‑time work schedules
• Pay‑on‑Demand (get paid daily for your shift earnings)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Work in a fun, exciting team environment
• Employee discount and free cookies with every shift

Responsibilities

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient demeanor
• Detail focused and results‑oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About Us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”.