Shift Leader

Morrisons; Maidstone; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discounts in-store

Career progression and development

Subsidised in-store cafe

Free parking

Pension and life assurance

Healthcare / Wellbeing benefits

MyPerks with discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons in Maidstone is seeking a proactive Shift Leader to help run the store smoothly on a daily basis. You will step in for the leadership team when needed and support colleagues to maintain high standards across safety, service, and stock control.

You will drive customer-focused service, coach your team on the shop floor, and manage incidents calmly while upholding store policies and procedures.

Qualifications

• Experience leading a retail team on shift.
• Strong customer service mindset and communication skills.
• Ability to stay calm and resolve issues quickly on the shop floor.

Responsibilities

• Put customers first: enhance the customer journey and remove barriers.
• Lead a 'one team' approach: coach and support colleagues on shift.
• Keep standards high, safe, and legal: open/close the store and follow safety procedures.
• Drive operational standards: follow guidance to keep the store ready for trade.
• Look after sales and stock: minimize waste and ensure shelves are stocked.

Skills

Team leadership

Customer service

Problem solving

Job description

More about the role

We’ve got a fantastic opportunity for a Shift Leader to join our store team and help keep our business running smoothly every day.

As a Shift Leader, you’ll step up in the absence of the store’s leadership team to take responsibility for the safe, legal, and effective running of the store. You'll bring a "sleeves rolled up" mindset, using your initiative to solve problems, support your colleagues, and make sure our standards stay high.

As one of our Shift Leaders, you’ll be on hand to:

• Put customers first: Take real pride in improving the customer journey, helping remove barriers, and creating moments that matter across all areas of the store.


• Lead a 'one team' approach: Coach, guide, and support colleagues on the shift, building strong relationships and fostering a warm, helpful team spirit.


• Keep standards high, safe, and legal: Open and close the store, manage security systems, and embed strict adherence to safe and legal working practices.


• Drive operational standards: Follow operational guidance to ensure the store is always ready for trade, dealing calmly with emergencies, enforcement visits, or unexpected changes.


• Look after sales and stock: Keep waste and stock loss to a minimum through careful stock rotation and handling, making sure our shelves are full and ready for our customers.

More about our perks

• Generous holiday entitlement




• 15% discount in our supermarkets and convenience stores from the day you join us




• Additional 10% discount card for a friend or family member




• Genuine career progression and development opportunities - read more about our Leadership School here




• Subsidised in-store cafe or shop floor ranges




• Free parking




• Competitive pension and life assurance




• Healthcare / Wellbeing benefits including Aviva Digital GP




• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more




• Optional payroll charity donations




• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

You'll be the kind of person who:

• Loves leading a team and going above and beyond for our colleagues and customers


• Enjoys staying active, getting stuck in, and bringing positive energy to a fast-paced, ever-changing store environment.


• Has a sharp eye for detail and likes to use their initiative to spot opportunities, keep standards high, and help deliver store plans smoothly.


• Is comfortable picking up and using a range of store equipment, tools, and retail technology.


• Stays calm under pressure and has experience handling emergency situations while following safe, legal policies and procedures to protect the team and store.