Shift Leader

Foot Locker, Inc.; Leicester; On-site; Full time

Job summary

A leading retail company is seeking a Store Leader in Leicester who is passionate about customer experience and athletic products. You will lead a team, drive sales, and ensure exceptional service while maintaining store standards. This role requires strong leadership and customer engagement skills, along with a flexible schedule. Benefits include competitive pay, holiday entitlement, and employee discounts.

Benefits

28 days holiday

30-50% associate discount

Employee Assistance Program

Company Sick Pay scheme

Development Opportunities

Qualifications

• At least 1 year of retail experience.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Inspire and motivate your team to drive sales.
• Ensure high levels of customer satisfaction.
• Maintain personal and productivity goals.

Skills

Customer Engagement

Sales Motivation

Team Leadership

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 1 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire and motivate your team to drive sales that deliver exceptional customer service
• Ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Deliver sales, customer experience, merchandising, visual, and operational expectations
• Maintain personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager, and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintain awareness of all product knowledge, and current or upcoming product/trends
• Contribute to a positive and inclusive work environment

Benefits

• From: £10.00 - £13.65 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striker Ambassador Programme
• Development Opportunities

Address

Highcross S/C Unit Su 5&6
Leicester
UK
LE1--4AN