Shift Leader

Ballymore Group; Greater London; On-site; GBP 37,000; Full time

Job summary

A prominent property development company in Greater London is looking for a Shift Leader to manage concierge and security operations at High Point Village. The ideal candidate will have previous experience in a similar role, strong communication skills, and the ability to ensure a safe environment for residents and staff. This permanent position offers annual salary of £37,000 and requires working 4 on - 4 off shifts.

Qualifications

• Previous experience as a concierge or a shift leader in a residential or hotel environment.

Responsibilities

• Manage all aspects of the estate Concierge, Security, and CCTV.
• Assist with recruitment and supervision of the concierge and security team.
• Provide a secure environment for residents and staff.
• Communicate regularly with Facilities Manager and provide reports.
• Ensure the team conducts estate patrols and identifies service shortfalls.

Skills

Good communication skills

Good understanding of the English language

Good IT / Computer Skills

Relevant Management experience

Job description

What you should know

Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Shift Leader to join us at High Point Village in contributing to our vision.

Important to note

Hours : 7 : 00 - 19 : 00

Shift Pattern : 4 on - 4 off

Location : UB3, Hayes

Salary per annum : £37,000

Contract : 42 hpw / permanent

What you'll do

The Day Shift Leader will be based at the main Concierge area to provide the efficient and effective management of all aspects of estate Concierge, Security and CCTV management as well as ensuring clear communication both internally and with residents.

Assist with recruitment, management and supervision of the in-house concierge, security team and Yardman, ensuring the Ballymore brand values are at the centre of our service provision.

To provide a secure and safe environment for residents, commercial tenants, staff, as well as all parties visiting any commercial units or the estate.

To be able to use a variety of software systems which are used to manage communication with residents and other stakeholders including use of the resident’s web portal and other portals for the purposes of managing the business.

Maintain regular communication with Facilities Manager / SPM or Team, provide daily shift reports, monthly reports and meet formally as needed.

To ensure the team on shift is conducting estate patrols and using Mytag and other reporting to provide daily patrols report to the estate Management Team.

• To ensure the team is conducting building patrols as part of their duties and acting to identify any shortfalls in service delivery.
• Assist the Senior Property Manager and Facilities Manager with the training and development of the Team.
• To ensure all members of the team are fully trained to cover concierge and FCC and rotation takes place.
• To ensure emails and b.life tickets are responded and close off promptly.
• To ensure incidents / accident and near miss reports are completed when necessary and shared with Management.
• Assist facilities manager and coordinate bi-annual fire drills.
• Be the first form of contact to residents in circumstances of security and safety, or general enquiries concerning the concierge services.
• To ensure all staff is fully trained on how to operate the CCTV system, BMS systems, access control / door entry, refuge and lift alarms and fire panel alarms and other security and safety systems as required.
• Build a positive and professional relationship with resident’s association, stake holders in the estate such as landlords, commercial tenants.
• Waking Watch coverage should the need arise – after seeking advice from the SPM / FM and BAML Health and Safety Manager. This would require constant patrolling of specified buildings / areas of the development throughout your shift, and breaks would change to 15 minutes, every 90 minutes.
• Monitor and supervise soft service providers, ensuring that KPIs are met by the landscaper, cleaners and window cleaners.
• A full job description will be provided upon shortlisting.

What you'll need to be successful

Previous experience as a concierge or a shift leader in a residential or hotel environment.

• Good communication skills.
• Good understanding of the English language.
• Good IT / Computer Skills.
• Relevant Management experience.

What now?

• Very simply - Apply!
• Do not hesitate to apply online today or send across your CV directly into our email inbox.
• Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
• Ballymore operate as an equal opportunities employer.