Shift Leader

Foot Locker, Inc.; Glasgow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading athletic retailer in Glasgow seeks a Store Team Leader to enhance customer experiences and lead the sales team. You'll inspire motivation, ensure high customer satisfaction, and achieve sales goals. Qualifications include at least 1 year of retail experience and strong engagement skills, with flexible availability. Benefits include competitive pay and development opportunities.

Benefits

Competitive hourly rate

28 days holiday

30-50% associate discount

Employee Assistance Program

Wellbeing apps and discounts

Development opportunities

Qualifications

• At least 1 year of retail experience.
• Confidence in engaging customers to deliver an elevated experience.
• Motivated to achieve results through enthusiasm for interacting with customers.

Responsibilities

• Inspire and motivate your team to drive sales.
• Ensure high customer satisfaction by being knowledgeable about products.
• Meet sales and operational standards.

Skills

Retail experience

Customer engagement

Independent task completion

Flexibility in availability

Job description

Overview

It’s all about the in-store customer experience. If you love talking about athletic sneakers and apparel, and enjoy collecting them, this role is for you. You should be able to start natural, friendly conversations, adapt to different customer types, and resolve issues with a smile. Leading the team, you will drive sales to maximize profits following division standards. Your performance will be measured by your ability to meet personal and productivity goals. You will also assume leadership and managerial responsibilities in the absence of the Store Manager and Assistant Manager.

Qualifications

• At least 1 year of retail experience
• Confidence in engaging customers to deliver an elevated experience
• Motivated to achieve results through enthusiasm for interacting with customers and athletic products
• Ability to complete tasks independently
• Flexible availability, including nights, weekends, and holidays

Responsibilities

• Inspire and motivate your team to drive sales and deliver exceptional customer service
• Ensure high customer satisfaction by being knowledgeable about all products and collaborating with co-workers
• Meet sales, customer experience, merchandising, visual, and operational standards
• Maintain personal and team productivity goals
• Uphold quality and productivity standards across the store
• Serve as a partner among customers, sales associates, Assistant Manager, and Store Manager
• Learn and share expertise on products and trends to meet customer needs
• Stay informed about current and upcoming product trends
• Contribute to a positive and inclusive work environment

Benefits

• £10.00 - £12.50 per hour
• 28 days holiday, plus an extra day per year for the first 5 years
• Associate discount of 30-50%
• Hapi App – discounts & prize draws
• Employee Assistance Program – Retail Trust
• WellHub App – wellbeing, discounted gym rates, health apps
• Company Sick Pay Scheme
• Head Office Internships
• Striker Ambassador Programme
• Development Opportunities

Address

78 Argyle Street
Glasgow, Scotland
G2---8BH