Shift Leader

Tesco PLC; Dartford; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20–22 days + bank

Flexible working

Colleague Clubcard 10% off

Wellbeing services

Pension with employer contributions

Cycle-to-work scheme

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to oversee daily store operations and lead a team in delivering an outstanding customer experience. You will be the go-to person for day-to-day queries, coordinating across store areas and guiding colleagues with a friendly, proactive approach.

The role requires strong leadership, a passion for service, and the ability to adapt quickly in a busy retail environment. Flexible hours and inclusive, supportive team culture are encouraged.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service orientation and problem-solving skills.
• Excellent communication and ability to motivate staff.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Be the go-to person for daily store operations and queries.
• Build inclusive, positive relationships to support colleagues.
• Take the lead in the store in the manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach teammates and give constructive feedback.

Skills

Team leadership

Customer service

Clear communicator

Adaptability

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. Youll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at 15.59 per hour, rising to 16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks notice of your shifts. If your availability is close to what were looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one.
• 10% off with your Colleague Clubcard, rising to 15% on pay?day weekends, with a second card to share with family.
• Free wellbeing services to support your mind, body and life.
• Life cover worth five times your pay and an award?winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle?to?work schemes.
• Uniform provided, plus policies to support you through lifes key moments.

You will be responsible for

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Managers absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Experience

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customers needs are met.
• Build positive, long?lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyones Welcome.