Shift Leader

Caffe Nero; Cheltenham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known coffee shop in Cheltenham is seeking a part-time Shift Leader. In this role, you will support store operations, lead a team, and ensure excellent customer service. The starting pay is £12.26, increasing to £12.41 with service. Enjoy unlimited free handmade drinks and generous employee discounts. Join a friendly team and have fun while delivering great service.

Benefits

Unlimited free handmade drinks

75% off food while on shift

50% off handmade drinks when off shift

Refer a Friend Scheme up to £750

Length of service recognition

Access to benefits platform with discounts

Qualifications

• Experience as a Supervisor or Team Leader is preferred but not required.
• Must have a great attitude and love interacting with customers.

Responsibilities

• Support the running of the store and lead the team.
• Deliver great customer service and high standards of coffee and food.

Skills

Customer interaction

Positive attitude

Teamwork

Job description

Shift Leader

Cheltenham

United Kingdom

to £12.41

Part Time

Permanent

2025-12-07T01:00:00

Customer Service

• Enjoy customer interaction
• Positive attitude
• Teamwork

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that, don’t worry, we’d still love to hear from you.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Refer a Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers, then we'd love to hear from you!