Shift Leader

Tesco; Chandler's Ford; On-site; GBP 13,000 - 14,000; Full time

Benefits offered by this job

Holiday allowance 20 days + personal

Colleague Clubcard discounts

Wellbeing services

Life cover (5x salary)

Employer pension with 7.5% matching

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco Shift Lead role in the United Kingdom offers перспектив leadership responsibilities in busy store environments. You will guide a diverse team, ensure excellent customer service, and act as the in-charge presence when the store manager is away.

The role emphasises flexible hours and a commitment to inclusion and community impact. Responsibilities include coordinating shifts, delivering a great in-store experience, and mentoring colleagues to grow their skills and confidence.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Commitment to delivering a great customer experience.
• Ability to adapt and stay calm under pressure.

Responsibilities

• Lead the team to deliver a great customer experience in-store.
• Collaborate across store areas and assist colleagues with day-to-day queries.
• Build positive inclusive relationships to support colleagues.
• Lead the store in the manager's absence when required.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to improve service for customers and communities.

Skills

Team leadership

Customer service

Communication

Flexibility

Coaching

Problem solving

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts.

About the role

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts.

You will be responsible for

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day‑to‑day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

You will need

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast‑paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Whats in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family after 12 weeks service
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
• Uniform provided, plus policies to support you through life’s key moments

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We’re proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please visit the Government website here