Shift Leader

McDonald’s; Burton on the Wolds; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading fast-food chain in the United Kingdom is seeking a Shift Manager to lead a team of over 100 employees. In this role, you will ensure that production, quality, and customer service standards are met while mentoring your team. The position offers benefits including a comprehensive package, premium shift pay for overnight work, and employee discounts. Experience in managing teams in a retail or hospitality environment is required.

Benefits

Holiday pay

Service Awards

Pension scheme enrolment

Meal allowance

Employee discounts from top brands

Qualifications

• Experience managing and leading teams in a retail, hospitality, or customer-focused environment.

Responsibilities

• Accomplish all shift work requirements by orienting, assisting, and coaching employees.
• Ensure all standards are met by following production, quality, and customer service standards.
• Monitor operations, reallocate resources, and solve operational problems.

Skills

Leadership

Customer service

Problem-solving

Job description

About the Role

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. You will monitor operations, reallocate resources and solve operational problems. You will work within a £multi-million restaurant and manage a team of 100 or more employees. This position is open to people who have experience managing and leading teams within a retail, hospitality, business or customer‑focused environment.

Key Responsibilities

• Display leadership and role‑model customer‑focused behaviours to delight our customers.
• Deliver personalised service and connect with our customers.
• Lead by example and adapt to customer needs through your team.
• Answer customer queries, keeping up to date with knowledge on our food and promotions.
• Use initiative, confidence and problem‑solving when interacting with colleagues and customers; be a good customer experience leader.

Benefits

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more. Premium shift pay for overnights between midnight and 5am. Every team member earns above the national minimum wage and receives holiday, sick pay and extensive employee discounts.