Shift Leader

Foot Locker; Brierley Hill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading athletic retail company in Brierley Hill seeks a Team Leader to enhance customer experiences and drive sales. The ideal candidate has retail experience and excels in customer engagement. Responsibilities include inspiring the team, meeting productivity goals, and ensuring customer satisfaction. This role offers competitive pay of £10.00 - £12.50 per hour and various employee benefits.

Benefits

28 days holiday plus extra day each year for 5 years

30-50% associate discount

Employee Assistance Program

Development Opportunities

Qualifications

• At least 1 year of retail experience.
• Confidence in engaging customers.
• Enthusiastic about customer interaction and athletic products.

Responsibilities

• Inspire and motivate your team to drive sales.
• Ensure customer satisfaction and product knowledge.
• Maintain productivity and quality standards.

Skills

Retail experience

Customer engagement

Motivation

Proactivity

Flexibility

Job description

Overview

It’s all about enhancing the in-store customer experience. If you love discussing athletic sneakers and apparel as much as collecting them, this role is for you. You should be able to initiate natural, friendly conversations, adapt to various customer types, and resolve issues with a smile. Additionally, teaching others to do the same is part of the role. As a team leader, you will drive sales to maximize profits following division standards. Your performance will be evaluated based on your ability to meet personal and productivity goals. When the Store Manager and Assistant Manager are absent, you will assume leadership and managerial responsibilities.

Qualifications

• At least 1 year of retail experience
• Confidence and comfort in engaging customers to deliver an elevated experience
• Motivated by enthusiasm for interacting with customers and athletic products to achieve great results
• Proactive in completing tasks without supervision
• Flexible availability, including nights, weekends, and holidays

Responsibilities

• Inspire and motivate your team to drive sales and deliver exceptional customer service
• Ensure high levels of customer satisfaction by being knowledgeable about all products and collaborating with colleagues to provide excellent service
• Meet sales, customer experience, merchandising, visual, and operational expectations
• Maintain personal and team productivity goals
• Uphold the quality and productivity standards of the store
• Act as a liaison between customers, sales associates, Assistant Manager, and Store Manager
• Learn and share expertise on products and trends to meet customer needs
• Stay informed about current and upcoming products and trends
• Contribute to a positive and inclusive work environment

Benefits

• £10.00 - £12.50 per hour
• 28 days holiday, plus an extra day per year for the first 5 years
• Associate discount of 30-50%
• Hapi App – discounts & prize draws
• Employee Assistance Program – Retail Trust
• WellHub App – employee wellbeing, discounted gym rates, health apps
• Company Sick Pay scheme
• Head Office Internships
• Striker Ambassador Programme
• Development Opportunities

Address

Intu Merry Hill, Un L99
Brierley Hill, W. Midlands
UK, DY5 1QX