Shift Lead - Hospitality & Service Excellence

Prezzo Italian; Hinckley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading restaurant chain in Hinckley seeks a Duty Manager to oversee dining operations and lead a team. As a Duty Manager, you will ensure exceptional service, manage shift activities, and maintain communication with staff. The role offers competitive pay with commissions, structured training, and opportunities to advance your career. Join a thriving team dedicated to creating outstanding guest experiences and enjoy perks like free meals and discounts.

Benefits

Free meals on shift

50% staff discount

25% friends & family discount

Birthday day off

Wellbeing support

Exclusive hospitality rewards

Qualifications

• Experience in a hospitality team role is required.
• Confidence to lead a team during busy service.
• Strong communication and people skills are essential.
• Basic understanding of compliance, cashing up, and health & safety is necessary.
• Flexible, reliable, and eager to grow into leadership is important.
• Passion for food and hospitality is a must.
• Manager experience is required.

Responsibilities

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM / Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Assist with cashing up compliance paperwork and stock checks.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model to newer team members.

Skills

Stock Management

Employee Relations

Leadership Skills

Data Collection

Management Experience

Microsoft Outlook

Warehouse Management

Business Management

Rota Management

Supervising Experience

Job description

A leading restaurant chain in Hinckley seeks a Duty Manager to oversee dining operations and lead a team. As a Duty Manager, you will ensure exceptional service, manage shift activities, and maintain communication with staff. The role offers competitive pay with commissions, structured training, and opportunities to advance your career. Join a thriving team dedicated to creating outstanding guest experiences and enjoy perks like free meals and discounts.