Shift Lead - Food - Craigavon Simply Food

Marks and Spencer; Craigavon; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A well-known retail company in Craigavon seeks a Team Support Manager to lead the fill operation, ensure a well-presented store, and model excellent customer service while supporting Colleague Managers. The role involves operational coordination and effective resource management to enhance the shopping experience for customers. Flexibility to work late shifts is required, and a premium for unsocial hours applies.

Qualifications

• Experience in leading a team in a retail environment.
• Strong communication skills to model customer service.
• Ability to manage multiple operational tasks efficiently.

Responsibilities

• Lead the fill operation ensuring the salesfloor is ready to trade.
• Coordinate resources for operational tasks during the fill operation.
• Support Colleague Managers and provide observations for performance delivery.

Skills

Leadership

Customer Service

Operational Coordination

Coaching

Job description

Summary

Team Support Manager

All the details

Under 18 disclaimer

This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Work Pattern

• Week 1
  • Monday: 17:00 - 23:00
  • Tuesday: 17:00 - 23:00
  • Saturday: 14:30 - 22:00
• Week 2
  • Sunday: 11:30 - 19:00
  • Monday: 17:00 - 23:00
  • Tuesday: 17:00 - 23:00

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.