Shift Lead - Food - Ashbourne Simply Foods

Marks and Spencer; Chichester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail company in Chichester is seeking a Shift Lead to manage daily operational tasks and ensure a well-presented sales floor. Candidates should be 18 years or older and demonstrate strong leadership and customer service skills. This role involves coordinating resources, coaching colleagues, and supporting management during shifts, contributing to a positive team atmosphere.

Qualifications

• Must be 18 years of age or older for health and safety compliance.
• Ability to lead operational tasks during shifts effectively.
• Experience in managing resources and coaching team members.

Responsibilities

• Lead the fill operation and ensure the sales floor is ready to trade.
• Coordinating resources to deliver operational tasks.
• Support Colleague Managers by providing feedback on team performance.

Skills

Operational responsibility

Team leadership

Customer Service

Job description

All the details

Working Pattern

Example work pattern- hours to be discussed at interview

Working pattern will consist of core shifts, earlies and lates to cover operational needs

1. Week 1
   • Monday - 12:00-20:00
   • Tuesday - 08:00-16:00
   • Wednesday - 08:00-16:00
   • Thursday - 07:00-15:00
   • Friday - 08:00-16:00
2. Week 2
   • Monday - 08:00-16:00
   • Tuesday - 07:00-15:00
   • Thursday - 08:00-16:00
   • Friday - 12:00-20:00
   • Saturday - 08:00-16:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager. Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager. Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening. Allocate resource effectively to deliver a quick payment experience. Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times. Coordinate the team to deliver a clean, safe and well-presented store. Play their part in creating a great team atmosphere that is inclusive of everyone. Role model great Customer Service. Role model the M&S behaviours and Colleague Expectations across the store. Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues. Support nearby stores if operationally required. Responsible for being a key holder and answering call outs as required. Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG