Shift Lead, Fashion & Home — Customer Experience Champion

Marks and Spencer; Wilmslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known retail company in Wilmslow is seeking a Team Support Manager. In this role, you will be responsible for leading a team to maintain high customer service standards and ensuring operational excellence. You will manage tasks efficiently, support colleagues through coaching, and utilize digital tools to enhance the customer experience. Ideal candidates will show flexibility and commitment to creating an inclusive environment, ready to engage with customers effectively.

Qualifications

• Good level of digital capability and can access and utilise relevant systems.
• A good communicator with the ability to build relationships and work within a team.
• Maintain high presentation standards and attention to detail.

Responsibilities

• Duty manage in the absence of the next leader when required.
• Deliver excellent service by prioritizing customer needs.
• Coach team members to deliver high standards of product presentation.

Skills

Customer service excellence

Digital capability

Team collaboration

Communication skills

Flexibility and adaptability

Job description

A well-known retail company in Wilmslow is seeking a Team Support Manager. In this role, you will be responsible for leading a team to maintain high customer service standards and ensuring operational excellence. You will manage tasks efficiently, support colleagues through coaching, and utilize digital tools to enhance the customer experience. Ideal candidates will show flexibility and commitment to creating an inclusive environment, ready to engage with customers effectively.