Shift Lead — Customer Experience & Store Team Leader

B&Q; Crawley; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading home improvement retailer in Crawley is seeking a Shift Lead responsible for overseeing daily operations to ensure a safe and efficient shopping environment. The ideal candidate will possess strong customer service skills and a passion for team collaboration. With a focus on safety and compliance, the Shift Lead will empower colleagues and create a positive experience for customers. This role offers access to various inclusive benefits, ensuring all team members feel they belong.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Passionate about customers and doing the right thing for them.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.

Responsibilities

• Oversee shift operations to ensure smooth running of the store.
• Act as the first point of contact for customers and colleagues.
• Ensure the store is safe at all times.

Skills

Customer service orientation

Team collaboration

Safety awareness

Decision-making skills

Job description

A leading home improvement retailer in Crawley is seeking a Shift Lead responsible for overseeing daily operations to ensure a safe and efficient shopping environment. The ideal candidate will possess strong customer service skills and a passion for team collaboration. With a focus on safety and compliance, the Shift Lead will empower colleagues and create a positive experience for customers. This role offers access to various inclusive benefits, ensuring all team members feel they belong.