Shift Lead

GOV; United Kingdom; Sur place; GBP 21 000 - 30 000; Plein temps

Résumé du poste

B&Q Guernsey is seeking a Shift Lead to help create a safe, friendly shopping environment. This full-time role involves supervising the shift, coordinating colleagues, and ensuring that daily operations run smoothly so every customer counts.

You will be the first point of contact for customers and colleagues, promote safety and compliance, and bring energy to the team to deliver excellent service from opening to close.

Qualifications

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsabilités

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Connaissances

Customer focus

Global store view

Safety awareness

Team player

Energetic leadership

Autonomy in decision-making

Description du poste

Shift Lead

B&Q

Full time Ref: 20261729 Opened: 13/10/2026 Closes: 13/11/2026

B&Q Guernsey

Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you'll be a big part of this.

Key Responsability

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You're the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It's B&Q's ambition to make every customer count, so you'll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Required Skills and Experiance

Our shift leads are key to running our business through their teams. In this role, we're looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.