Shift Lead

Kingfisher; Crewe; On-site; GBP 28,000; Full time

Job summary

A leading home improvement retailer in Crewe is seeking a Shift Lead to oversee daily operations, ensuring a safe and efficient shopping environment. The ideal candidate will oversee colleague deployment, maintain safety standards, and deliver excellent customer service. This role requires strong leadership skills, passion for customer service, and the ability to motivate team members. The position offers a competitive salary along with comprehensive benefits including a pension scheme and generous holiday time.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Passionate about customers and striving to do the right thing.
• Safety conscious with a keen eye for compliance.
• Energetic team player who motivates those around.

Responsibilities

• Oversee store operations to ensure smooth daily functioning.
• Deploy colleagues effectively to improve customer experience.
• Act as the primary contact for customers and store staff.
• Maintain a safe shopping environment at all times.

Skills

Quality Analysis

Facility Management

ISO Compliance

Inventory Levels

Root Cause Analysis

Shift Operations

General Maintenance

Supervision

Troubleshooting

Time Management

Job description

Overview

Full time Part time or Job Share

Permanent Contract - 18.5 to 36.75 Hours per week

Full-time equivalent 27709.50 per annum Pension 6.6 Weeks Holiday

B&Q Crewe

Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you'll be a big part of this.

Whats the job

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. Its B&Qs ambition to make every customer count so you’ll strive to ensure B&Q is a place colleagues love to work and customers love to this role you will :

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to make every customer count throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What we need

Our shift leads are key to running our business through their this role we're looking for the following qualities :

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Whats in it for me

As part of a great team you’ll be valued for who you committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

Key Skills

Quality Analysis, Facility, ISO, Inventory Levels, Root cause Analysis, Shift operations, General Maintenance, Daily Operations, Supervision, Analysis, PLC, Safety Standards, Quality Standards, Time management skills, Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1