Shift Duty Manager — Lead Service & Guest Experience

Prezzo Ltd; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular Italian restaurant chain in Cheltenham is seeking a Duty Manager to lead shifts and ensure outstanding guest experiences. You will be responsible for opening and closing the restaurant, motivating the team, and maintaining communication with management. A background in hospitality and strong people skills are essential. The position offers competitive pay, flexible shifts, and attractive perks including free meals and discounts.

Benefits

Free meals on shift

50% staff discount (25% friends & family)

Birthday day off

Wellbeing support

Exclusive hospitality rewards

Qualifications

• Experience in a hospitality team role (e.g. server, bartender, supervisor).
• Confidence to lead a team during busy service.
• Basic understanding of compliance, cashing up, and health & safety.

Responsibilities

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Support smooth handover between shifts and maintain communication with managers.
• Respond to guest feedback with professionalism and positivity.

Skills

Leadership

Strong communication

Team motivation

Hospitality experience

Problem-solving

Job description

A popular Italian restaurant chain in Cheltenham is seeking a Duty Manager to lead shifts and ensure outstanding guest experiences. You will be responsible for opening and closing the restaurant, motivating the team, and maintaining communication with management. A background in hospitality and strong people skills are essential. The position offers competitive pay, flexible shifts, and attractive perks including free meals and discounts.