Sheltered Team Leader

Torus Group; St Helens, Warrington, Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization is looking for a motivated Sheltered Team Leader to oversee Scheme Managers in Liverpool, Warrington, and St Helens. The ideal candidate will have a relevant qualification and extensive experience in housing or social care, and will be responsible for delivering high-quality services while supporting team members and residents. This role emphasizes crisis management, team motivation, and the promotion of independent living.

Qualifications

• Extensive experience in housing or social care sector.
• Evidence of promoting safety and protection of vulnerable adults.
• Ability to travel to various locations.

Responsibilities

• Lead a dedicated team of Scheme Managers.
• Manage crisis situations and ensure appropriate support.
• Motivate and inspire team members.

Skills

Team Leadership

Crisis Management

Customer Care

Legislation Understanding

Education

HND/Degree/Team Leader qualification

Job description

Job Advert

We are seeking a motivated Sheltered Team Leader to lead a dedicated team of Scheme Managers across our Sheltered Schemes in Liverpool, Warrington, and St Helens. In this role, you will support the Operations Manager in delivering high-quality services, embedding best operational practices, and contributing to cross-functional projects that drive our strategic goals. You will also empower residents and guide team members to promote financial independence, raise aspirations, and sustain successful tenancies.

What You’ll Be Doing

• Lead on a case management approach and prioritize team members work loads
• Respond to, and manage crisis situations, ensuring that appropriate support is available for colleagues and customers
• Motivate and inspire team members to positively engage in team meetings and one to ones
• Participate and actively contribute at management team meetings and forums
• Actively manage own performance and that of the team utilizing performance frameworks and data
• To lead a consistent team approach to promoting independent living and delivering high quality services which maximises income to enable people to pay their rent
• Identify appropriate training to enable team members to carry out their roles competently and safely
• Encourage colleagues to take responsibility for their own learning
• Provide advice and support to team members in the handling of complex or sensitive issues
• Ensure communal rooms and general physical environments are kept to a high standard and all areas are clean and well maintained
• Attend resident meetings when required to do so
• To participate in the out of ours emergency Support Network on Call Rota

What We’re Looking For

• HND/Degree/Team Leader qualification or appropriate experience and training
• Extensive experience of working in a housing or social care sector
• Comprehensive knowledge and understanding of legislation relating to services for older people
• Evidence of promoting the safety and protection of vulnerable adults by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authorities and Torus Safeguarding Policies
• Demonstrates evidence of an effective approach to customer care and service delivery Track record of monitoring and reviewing team member’s caseloads and multi[1]agency working
• Knowledge of completing assessments and developing support plans with targets and outcomes for clients
• Ability to travel to various locations using own or public transport

Interview Process

Candidates will undergo in-person interviews, consisting of a presentation and competency-based questions. Interviews will take place w/c 11th November.

Additional Information

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.