Sheltered Scheme Manager

London Borough of Hounslow; Hounslow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A local government authority in Hounslow seeks a Sheltered Scheme Manager to enhance housing services for older residents. The role focuses on maintaining safety, providing daily support, and managing welfare checks. Ideal candidates should be compassionate, possess strong literacy and numeracy, and have a valid driving license. This position requires computer literacy and a willingness to facilitate social activities, ensuring residents feel secure and connected within the community.

Qualifications

• Demonstrates an understanding of the needs of older residents and maintains confidentiality.
• Good standard of numeracy and literacy.
• Strong knowledge of Microsoft Office and computer literacy.

Responsibilities

• Provide an enhanced housing management service to residents.
• Carry out daily visits to tenants to monitor their wellbeing.
• Respond calmly and effectively in emergency situations.
• Complete all required paperwork and departmental procedures.

Skills

Numeracy

Literacy

Computer literacy

Interpersonal skills

Tools

Microsoft Office

Job description

About Us At Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can‑do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About Our Commitment To Diversity And Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It’s about breaking down barriers between our parts and people and unlocking the problem‑solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

About The Role

The sheltered housing service consists of 21 sheltered housing schemes split across 3 areas within the Borough of Hounslow. Sheltered Scheme Managers are based at a scheme and provide an enhanced housing management service to residents and cover at other schemes when required.

About The Team You’ll Be Working In

You will be joining the Sheltered Housing Team, which provides day‑to‑day support to older and vulnerable residents living in our sheltered schemes. Our aim is to help residents remain independent for as long as possible, while making sure they feel safe, supported, and part of the community. The work of the team has a direct impact on residents’ wellbeing. This includes carrying out welfare checks, managing scheme buildings, responding to tenancy issues, and helping residents access the right services when needed.

The team is made up of Sheltered Scheme Managers who each look after one or more schemes. You will work closely with colleagues across Housing Management Team. As a Sheltered Scheme Manager, you will report to the Sheltered Housing Team Leader.About You

• Follow all procedures relating to the Sheltered Housing and Linkline services.
• Take responsibility for the care, safety, and security of Sheltered Housing buildings, including all fixtures and fittings.
• Complete all required paperwork and departmental procedures, ensuring files are accurate, up to date, and reflect any changes—this includes tenant information files and Health and Safety records.
• Carry out daily visits to tenants to monitor their wellbeing and support them in reporting any faults or issues.
• Work independently with minimal supervision and respond calmly and effectively in emergency situations.
• Demonstrate an understanding of the needs of older residents and maintain confidentiality at all times.
• Good standard of numeracy and literacy, with the ability to keep accurate records and collate data. Strong knowledge of Microsoft Office and good overall computer literacy.
• Ability to promote and facilitate social activities within the scheme.
• Basic DBS check is required.

Essential For The Role

• Hold a full driving licence and must provide own motorised transport.

If the points below resonate with you, we’d love you to put in an application:

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

When Interviews Will Be Held And Who To Contact

Interviews for this job will be held during week commencing 19th January 2026.

For further questions about the role, please contact:
Email:
Telephone: [phone]