Sharepoint Support Engineer

Cognizant; City Of London; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading tech consulting firm in the City of London is seeking a SharePoint Support Engineer to enhance collaboration through effective document management and user support. You'll resolve incidents, liaise with end-users, and maintain compliance with security standards. Ideal candidates will have strong SharePoint Online knowledge and experience with ITSM tools. Join us to empower teams and drive productivity.

Qualifications

• Strong knowledge of SharePoint Online architecture and permissions.
• Experience with ServiceNow or similar ITSM tools.
• Excellent problem-solving and communication skills.

Responsibilities

• Resolve SharePoint-related incidents including permissions and workflows.
• Support users with document libraries and access issues.
• Deliver user training and promote SharePoint best practices.

Skills

SharePoint Online architecture and permissions

Problem-solving skills

Communication skills

Customer-first mindset

Microsoft 365 governance awareness

Tools

ServiceNow

Power Automate

PowerShell

Microsoft Teams

Job description

Are you passionate about empowering teams through seamless collaboration and document management? Do you thrive in solving technical challenges and supporting users in a dynamic environment? If so, we want you on our team!

About the Role

As a SharePoint Support Engineer, you’ll be the go-to expert for all things SharePoint Online. You’ll manage ServiceNow tickets, troubleshoot technical issues, and guide users across our SharePoint portals and document libraries. Your work will directly impact how our teams collaborate, share knowledge, and stay productive.

What You’ll Do

• Resolve SharePoint-related incidents including permissions, workflows, and bespoke solutions
• Support users with document libraries, metadata, versioning, and access issues
• Troubleshoot Power Automate flows and Microsoft Teams integrations
• Escalate complex issues to architects with detailed analysis
• Maintain SOPs and contribute to a growing knowledge base
• Deliver user training and promote SharePoint best practices
• Collaborate with developers to improve system design and usability
• Ensure compliance with governance and security standards

What You Bring

• Strong knowledge of SharePoint Online architecture and permissions
• Experience with ServiceNow or similar ITSM tools
• Familiarity with Power Automate, PowerShell, and Microsoft Teams
• Excellent problem-solving and communication skills
• Ability to manage multiple priorities in a fast-paced support environment
• Awareness of Microsoft 365 governance and data security principles

Soft Skills That Shine

• Customer-first mindset with a proactive attitude
• Clear and confident communicator
• Detail-oriented and analytical
• Collaborative team player