Shared Service Manager - Council Tax - Revenues & Benefits

4Recruitment Services; Hertford; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading public service agency is looking for a Council Tax Manager to oversee the delivery of Revenues and Benefits Shared Service. In this role, you will lead a team to manage the collection of over £200 million in revenues, ensure compliance with legislation, and enhance customer service. The ideal candidate has significant management experience in a Revenues or Council Tax context and strong leadership skills.

Benefits

Flexible working environment

Employee well-being programme

Opportunities for learning and development

Free parking on-site

Qualifications

• Proven track record in Revenues management.
• Detailed understanding of Council Tax legislation and processes.
• Strong communication, analytical, and decision-making abilities.

Responsibilities

• Lead the Revenues team to deliver high-quality Council Tax services.
• Oversee billing, collection, and recovery of Council Tax revenues.
• Ensure compliance with relevant legislation and audit requirements.

Skills

Revenues management

Leadership and people management

Analytical thinking

Problem-solving

Customer focus

Education

IRRV Technician qualification or equivalent experience

Job description

Council Tax Manager

Location: Hybrid / Remote with office presence as required
East Hertfordshiree

About the Role

We re looking for a highly motivated Council Tax Manager to lead the delivery of our Revenues and Benefits Shared Service. This is an exciting opportunity to play a key role in overseeing the administration and collection of over £200 million in revenues, driving performance, compliance, and excellent customer service.

As part of our management team, you ll be responsible for ensuring the effective and efficient delivery of the Council Tax function across multiple local authority partners, leading a talented team operating in a blended working environment.

Key Responsibilities

• Lead, motivate, and support the Revenues team to deliver high-quality and compliant Council Tax services.

• Oversee the billing, collection, and recovery of Council Tax revenues.

• Manage End of Year and Annual Billing processes for the 2026/27 financial year.

• Ensure compliance with relevant legislation, policies, and audit requirements.

• Analyse performance data, identifying areas for improvement and implementing effective solutions.

• Liaise with internal departments, external stakeholders, and government bodies to resolve complex issues.

• Support the Assistant Director for Revenues & Benefits Shared Service with strategic planning and continuous improvement initiatives.

• Promote a culture of customer focus, accountability, and collaboration across the service.

About You

We re seeking an experienced and confident professional with a proven track record in Revenues management and a detailed understanding of Council Tax legislation and processes.

You will bring:

• Significant management experience within a Revenues or Council Tax environment.

• In-depth knowledge of relevant legislation, policies, and procedures.

• Strong leadership and people management skills across diverse or remote teams.

• Excellent communication, analytical, and decision-making abilities.

• A proactive approach to problem-solving and service delivery.

• An IRRV Technician qualification (or equivalent experience) is desirable.

Key Competencies

• Leadership and people management

• Analytical thinking and problem-solving

• Customer focus and service delivery

• Personal effectiveness and resilience

• Resource and budget management

• External and commercial awareness

What We Offer

• A stimulating, supportive, and forward-thinking work environment

• Blended working (remote and office-based flexibility)

• Employee well-being programme

• Free parking when working on-site

• Opportunities for learning, development, and career growth

If you re passionate about public service, leadership, and making a tangible impact in your community, we d love to hear from you.

OR17097 -

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).