Shared Service Manager - Council Tax

Carrington West; Welwyn; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading shared service provider is seeking an experienced Shared Service Manager - Council Tax to oversee the efficient delivery of Council Tax functions across various local authorities. The ideal candidate will have proven management experience and extensive knowledge of Council Tax legislation. This position requires strong leadership skills and a commitment to service excellence. Join us in making a significant impact in revenue collection and service improvement.

Qualifications

• Proven management experience within a Revenues or Council Tax service.
• Strong knowledge of Council Tax legislation and operational delivery.
• Demonstrable leadership experience across multi-disciplinary or remote teams.

Responsibilities

• Lead and manage the day-to-day administration and collection of Council Tax.
• Oversee performance, compliance, and customer service.
• Identify opportunities for service improvement in Council Tax collection.

Skills

Management experience

Knowledge of Council Tax legislation

Leadership experience

Analytical skills

Communication skills

Problem-solving

Customer focus

Education

IRRV Technician qualification or equivalent experience

Job description

We're recruiting an experienced and driven Shared Service Manager - Council Tax to lead a high-performing Revenues team within a busy shared service environment. This pivotal role is responsible for ensuring the efficient and compliant delivery of Council Tax functions across multiple local authorities - maintaining exceptional service standards and supporting strategic financial performance.

You'll be joining a forward-thinking organisation at a key point in the annual billing and revenue cycle, overseeing the collection of more than £200 million in revenues and driving continuous improvement across operations.

The Role

• Lead and manage the day-to-day administration and collection of Council Tax across the shared service.
• Oversee performance, compliance, and customer service within a hybrid, multi-site team environment.
• Support and deliver End of Year and Annual Billing processes for 2026/2027.
• Liaise with internal and external stakeholders, including government departments, auditors, and senior finance colleagues.
• Identify opportunities for service improvement, efficiency, and innovation within Council Tax collection and recovery.
• Provide expert advice on complex Council Tax matters, policy implementation, and legislative updates.
• Support the Assistant Director for Revenues & Benefits Shared Service in delivering strategic objectives and reporting.

Key Requirements

• Proven management experience within a Revenues or Council Tax service.
• Strong knowledge of Council Tax legislation and operational delivery.
• Demonstrable leadership experience across multi-disciplinary or remote teams.
• Excellent analytical and decision-making skills with the ability to manage performance and outcomes.
• Confident communicator with experience engaging senior stakeholders and external partners.
• IRRV Technician qualification (or equivalent experience) desirable but not essential.
• Personal effectiveness and resilience in a high-volume environment.
• Analytical thinking and problem-solving.
• Strong people management and coaching skills.
• Customer focus and commitment to service excellence.

What You Need to Do Now

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please still send your CV. We regularly recruit for similar roles across the UK and would be happy to discuss your experience confidentially.

Even if you're currently satisfied in your role, we welcome calls from Revenues professionals looking to explore future opportunities. Our specialist team at Carrington West has over 100 years of combined experience in this sector.

For more information, contact Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with relevant third-party clients for roles aligned with your application. You may withdraw consent at any time by contacting us.