Shared Service Manager

Nations Recruitment; Hereford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in the UK is seeking a key management team member to ensure effective delivery of Council Tax functions. The role involves overseeing revenue collection, leading a team in diverse settings, and ensuring compliance and excellent customer service. Applicants should have relevant management experience and knowledge of Council Tax legislation. The position offers a hybrid working model and a supportive work environment.

Benefits

Employee well-being programme

Free parking

Supportive work environment

Qualifications

• Relevant management experience in Revenues.
• Strong knowledge of Council Tax and associated legislation.
• Proven leadership and team management skills across diverse operations.

Responsibilities

• Oversee the collection of over £200 million in revenues.
• Lead on the administration and collection of Council Tax.
• Support the End of Year and Annual Billing processing.

Skills

Management experience in Revenues

Leadership and team management skills

Excellent communication skills

Analytical and decision-making abilities

Knowledge of Council Tax legislation

Education

IRRV Technician qualification or equivalent

Job description

Job Category: Revenues & Benefits

Job location: Wallfields, Hertford, Hertfordshire, SG13 8EQ, United Kingdom

Employer: East Hertfordshire District Council

Hours per week: 37

Start date: Immediate start

Salary: £28.82 per hour

Work arrangement: Monday to Friday, hybrid working with at least one day in the office every Friday to support council tax team.

About the Role

As a key member of the management team, you will be responsible for the effective and efficient delivery of the Council Tax functions across our shared service. You will assist in the management of the team across remote settings, ensuring high performance, compliance, and excellent customer service.

You will also:

• Oversee the collection of over £200 million in revenues
• Lead on the administration and collection of Council Tax
• Support the End of Year and Annual Billing processing for the 2026/2027 year
• Liaise with internal and external stakeholders, including government bodies and auditors
• Support the Assistant Director for Revenues & Benefits Shared Service

What We’re Looking For

• Relevant management experience in Revenues
• Strong knowledge of Council Tax and associated legislation
• Proven leadership and team management skills across diverse operations
• Excellent communication, analytical, and decision‑making abilities
• IRRV Technician qualification or equivalent experience is desirable

Key Competencies

• Personal effectiveness and resilience
• Analytical thinking and problem‑solving
• People management and team leadership
• Customer focus and service delivery
• External and commercial awareness
• Resource and budget management

What can we offer you?

• A stimulating and supportive work environment
• Blending working (remote/office)
• Employee well‑being programme
• Free parking when you are in the office