Shared Ownership Administrator

Pinnacle Group Limited; Greater London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A national housing services provider is seeking a Shared Ownership Administrator to provide essential administrative support to the Shared Ownership team. This hybrid role includes managing the team mailbox, responding to queries, and preparing reports. Candidates should have strong administrative skills, attention to detail, and previous housing administration experience. The role offers a supportive culture with opportunities for development and a range of benefits including flexible working arrangements and private medical insurance.

Benefits

Flexible Working Arrangements

Private Medical Insurance

Life Assurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Qualifications

• Previous experience in housing administration or a similar role.
• Ability to manage high volumes of work independently and in a team.

Responsibilities

• Manage the team mailbox and respond to incoming queries.
• Prepare weekly/monthly client report data.
• Act as the first point of contact for shared owners.

Skills

Strong administrative and organisational skills

Excellent attention to detail

Excellent written and verbal communication skills

Customer service experience

Job description

Pinnacle Group are looking for a Shared Ownership Administrator to provide essential administrative support to the Shared Ownership team, ensuring smooth operations and compliance across a growing portfolio. In this role you will manage the team mailbox and act as the first point of contact responding to incoming queries and send out welcome emails to new clients.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

This is a hybrid role with the working hours of 9am-5.30pm Monday-Friday.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key Responsibilities

• Inbox Management – Work with Shared Ownership & Leasehold Coordinators to triage, allocate and flag urgent emails.
• Tracker & Reporting – Respond to initial enquiry emails and add new cases to the tracker. Prepare weekly / monthly client report data and assist with wider KPI reporting.
• New Build Completions – Send welcome emails, set up Qube accounts, complete CORE entries.
• General Administration – Scheduling of works, completion of AML forms & document control.
• Customer Service – Act as first point of contact for shared owners for initial enquiries.
• Additional Duties – Compliance checks, process improvements & project support, working closely with wider teams, such as Property Managers and Mobilisation.

Key Requirements

• Strong administrative and organisational skills.
• Previous experience in housing administration or similar role.
• Excellent attention to detail and ability to manage high volumes of work.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Customer service experience in a fast-paced environment.

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans