Sexual Health Receptionist

NHS; West Midlands; On-site; GBP 25,000; Part time

Job summary

A leading health service provider is offering a part-time Band 2 Receptionist position in Stoke-on-Trent. The role includes customer service duties, appointment booking, and general administrative support for the Integrated Sexual Health Service. Ideal candidates will have an NVQ Level 2 in Customer Service and relevant experience working with the public. The position is permanent, offering a salary of £24,465 (pro rata).

Qualifications

• Experience using computer-based information systems in an office environment.
• Previous experience of working with the public both face-to-face and over the telephone.

Responsibilities

• Provide a full range of customer service duties.
• First point of contact for all service users and carers.
• Support service users' access to self-managed care options.
• Book appointments using the Inform EPR system.

Skills

Customer service

Telephone communication

Administrative support

Education

NVQ Level 2 in Customer Service or equivalent

Tools

Inform EPR system

Job description

Job Summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

An exciting opportunity has arisen for a Band 2 Receptionist role at our Stoke Sexual Health services. This role is part‑time, 30 hours a week. The post holder will support service users to access all aspects of the provision available from the Integrated Sexual Health Service, and will provide support to the Customer Services Supervisor regarding customer service for service users. The post holder will maintain patient/client records in accordance with Information Management policies, updating or amending demographics and clinic details on the Inform system where necessary. Paper clinical records may need to be prepared, retrieved and filed for some services and ensuring compliance on filing, retention and destruction, including scanning and archiving as appropriate.

About Us

Inclusion, created in 2002, is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users, is central to who we are. Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in‑house training and coaching support. Our services are robustly governed, evidence‑based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Details

• Date posted: 14 October 2025
• Pay scheme: Agenda for change
• Band: 2
• Salary: £24,465 per year (pro rata)
• Contract: Permanent
• Working pattern: Part‑time
• Reference number: 301-IT-25-7539297
• Job locations: Cobridge Sexual Health Clinic, Church Terrace 4, Stoke on Trent, ST6 2JN

Job Responsibilities

• Providing a full range of customer service duties.
• To provide a first point of contact for all service users and carers.
• Meet and greet service users and support their access to self‑managed care options.
• Providing a telephone service to all service users, booking appointments using the Inform EPR system and signposting to other spokes and services.
• Taking other phone calls, as appropriate, accurately recording messages and ensuring they are passed on appropriately.
• To support the closure of clinical venues (with nursing staff), if working at a clinic location as necessary.
• To provide general administrative support to the ISH Service as directed by the Service Support Manager.

Person Specification

Essential qualifications:

• NVQ Level 2 in Customer Service or equivalent qualification, or equivalent knowledge gained through relevant experience.

Essential experience:

• Experience of using computer based information systems in an office environment.
• Previous experience of working with the public both face‑to‑face and over the telephone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

• Employer name: Inclusion
• Address: Cobridge Sexual Health Clinic, Church Terrace 4, Stoke on Trent, ST6 2JN
• Website: https://www.mpft.nhs.uk