Services Manager - Complex Needs & Community

Mind Hertfordshire Network; Watford; Hybrid; GBP 37,000 - 39,000; Full time

Job summary

A community mental health organization is seeking a Services Manager to oversee Complex Needs and Community Teams across Hertfordshire. The role involves managing service delivery, building relationships with partners, and supporting staff within a compassionate framework. Candidates should have experience in mental health support and be committed to inclusivity. This position offers a competitive salary and the opportunity to impact the lives of individuals experiencing mental health challenges.

Benefits

25 days annual leave (pro rata)

Supportive work environment

Opportunities for professional development

Qualifications

• Ability to support individuals in distress, fostering resilience and well-being.
• Strong relationship management skills.
• Competency in monitoring outcomes and service evaluation.

Responsibilities

• Manage and develop service delivery for Complex Needs and Community Teams.
• Build relationships with commissioners and partner organisations.
• Ensure compliance with policies and procedures.

Skills

Mental health support

Relationship building

Safeguarding

Team management

Organizational skills

Job description

Overview

The successful candidate will manage and develop the Complex Needs and Community Teams at Hertfordshire Mind Network. The Services Manager will be responsible for leading a variety of services currently including the Flourish (asylum seekers and refugees) contract and the Primary Care Network contract. As the services grow and develop, other services/projects may sit under this post.

About the role: The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations and is responsible for a team of staff and volunteers who work within Complex Needs and Community teams across the county.

As a Services Manager you will be an integral part of the Senior Management Team (SMT) and work in partnership with Complex Needs Team Leaders and the other Service Managers across the Charity. Reporting into the Director for Complex Needs and Community you will be directly responsible for the efficient and effective delivery of two or more of our Services and a key member of the Herts Mind Network Safeguarding team.

Responsibilities

• Support the Director of Complex Needs and Community with effective running of the complex needs and community services.
• Build strong relationships and liaise with commissioners and partner organisations.
• Manage the Flourish and PCN contracts.
• Work closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
• Support the development of services by promoting and being responsive to changing needs.
• Oversee the recruitment and management of client facing staff.
• Be a strong safeguarding level 3 champion and manage/support referrals.
• Ensure all policies and procedures are current, understood by staff and that they are working within these policies and procedures.
• Monitor outcomes and evaluate the service, ensure all KPIs are met.
• Process referrals and manage and prioritise all administration tasks associated with the service, including Payroll and expenses submissions.
• Be part of the Senior Management on call rota (out of hours), attend SMT meetings as required and support the work of the wider SMT.
• Maintain and enhance service delivery standards and effectiveness.
• Contribute to the service development by working alongside the Directors to evaluate service delivery and produce progress and monitoring reports.

We want you to...

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non‑judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their well‑being, we'd love to hear from you.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

About Hertfordshire Mind Network

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill‑health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real‑life difficulties and to improve their own independence, quality of life and wellbeing. Each year we help 15,000 people experiencing mental ill‑health. We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

Working hours & pay

Working hours: 22.5 / 37.5 Hours, Monday – Friday

Rate of pay: £37,800 - £38,500 per annum

Working base: One of 7 Herts Mind Network Wellbeing Centres closest to home

Area covered: The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations.

Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).