Services Innovation Lead

Hewlett Packard Enterprise; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading edge-to-cloud company in the UK is seeking an Innovation Lead to transform sales processes and methodologies. You will lead a team to implement AI-powered tools, improve sales cycles, and drive data-driven insights. The ideal candidate will have extensive experience in services sales and a strong background in cross-functional change. This role is crucial for evolving sales strategies, increasing efficiency, and enhancing customer experiences.

Benefits

Health & Wellbeing benefits

Career development programmes

Flexible work environment

Qualifications

• Experience in services sales, presales, sales operations, or go-to-market transformation within tech.
• Strong understanding of the services sales lifecycle from qualification to contracting.
• Must be able to lead cross-functional change and implement new processes or tooling.
• Ability to influence senior stakeholders with strong facilitation skills.
• Must possess a data-driven mindset, transforming insights into strategy.

Responsibilities

• Transform the End-to-End Services Sales Cycle.
• Modernise Sales Tools & Technologies.
• Redesign Business Development.
• Accelerate Presales Excellence.
• Drive AI, Automation & Data Innovation for Sales.
• Build and Lead a High-Impact Sales Transformation Roadmap.

Skills

Experience in services sales

Strong understanding of sales lifecycle

Proven ability to lead change

Passion for AI and automation

Strong communication skills

Data-driven mindset

Job description

We are looking for a bold, visionary Innovation Lead to reinvent the tools, processes, and digital experiences that power our Services business. Your mission: transform our sales tools, processes, and methodologies so we qualify better, respond faster, win more, and deliver a modern, AI‑enabled experience for our customers and sales teams. In this role, you will be the architect of a smarter, more streamlined sales cycle introducing automation, predictive insights, new go‑to‑market approaches, and repeatable sales frameworks that elevate our competitive edge. You'll partner with sales leadership, presales, marketing, operations, product teams, and executives to bring fresh thinking and implement high‑impact change. This role will lead our customer insight specialists and services business development team.

Strategic Deliverables

1. Transform the End‑to‑End Services Sales Cycle

• Redesign how we qualify, shape, propose, and close services opportunities to go beyond our eligible base.
• Map friction points across the sales journey and reinvent workflows for efficiency and impact.
• Standardise winning practices into repeatable playbooks, templates, and methodologies.

2. Modernise Sales Tools & Technologies

Lead a business development and customer insights team to:

• Evaluate and introduce AI‑powered tools to accelerate research, qualification, bid creation, and proposal quality.
• Improve integration and usability of CRM, CPQ, and presales tooling.
• Implement automation to reduce administrative work and increase customer‑facing time.

3. Redesign Business Development

Lead a team of six business development and customer insight specialists to:

• Develop and foster a strong pipeline; balancing customer retention with long‑term expansion.
• Lead on market insights and customer challenges building campaigns to address.
• Build stronger customer advocacy and intimacy programs.

4. Accelerate Presales Excellence

• Build new frameworks to enhance bid quality, speed, and decisiveness.
• Introduce best practices for early opportunity shaping and win strategy creation.
• Partner with solution architects to design more scalable, modular service offerings.

5. Drive AI, Automation & Data Innovation for Sales

• Lead adoption of generative AI for prospecting, discovery, customer research, and proposal development.
• Introduce data‑driven insights that help sales leaders prioritise opportunities and allocate resources.
• Pilot and scale automation that streamlines handoffs, approvals, and deal governance.

6. Build and Lead a High‑Impact Sales Transformation Roadmap

• Collaborate with Sales Director to execute multi‑year plan focused on productivity, speed, consistency, and customer experience.
• Run design sprints, idea labs, and cross‑functional workshops to identify and validate opportunities.
• Gain organisational buy‑in and communicate progress to stakeholders at all levels.

Qualifications

• Experience in services sales, presales, sales operations, sales excellence, or go‑to‑market transformation within an IT or tech environment.
• Strong understanding of the services sales lifecycle – from qualification to contracting.
• Proven ability to lead cross‑functional change and implement new processes or tooling.
• Passion for AI, automation, and modern sales technologies.
• Strong communication and facilitation skills; able to influence senior stakeholders.
• Data‑driven mindset with the ability to turn insights into strategy and action.

Desirable

• Familiarity with sales methodologies (MEDDIC, Solution Selling, Challenger, etc.).
• Experience redesigning CRM or CPQ workflows.
• Knowledge of LLM‑based productivity tools and enterprise automation platforms.
• Ability to simplify complexity and turn ideas into executable, repeatable frameworks.

Success in This Role Looks Like

• A faster, smarter, AI‑enhanced sales cycle.
• Higher win rates and improved deal qualification.
• Reduced manual workload for sales and presales teams.
• Consistent adoption of modern tools and repeatable playbooks.
• Clear, data‑driven insights guiding prioritisation and resource allocation.
• A measurable uplift in sales productivity and customer experience.

Why This Role Is Exciting

This is an opportunity to lead a strategic transformation that directly impacts revenue. You'll shape how our sales organisation operates, create new capabilities, and bring cutting‑edge innovations into everyday workflows.

Additional Skills

• Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow‑Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity, Long‑Term Planning.

What We Can Offer You

• Health & Wellbeing – comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
• Personal & Professional Development – programmes to help you advance in your career.
• Unconditional Inclusion – celebrate individuality and foster a flexible work environment.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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