Services Coordinator - 6 Month Fixed Term

Univar; Caerphilly; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global distributor of chemicals in Caerphilly is seeking a Service Coordinator to enhance business growth through excellent customer service and collaborative process improvements. You will manage communication across functions and handle service issue escalations. Responsibilities also include monitoring performance and compliance, as well as training stakeholders. The role offers a comprehensive rewards package focusing on employee wellbeing. Join us to make a significant impact while advancing your career.

Benefits

Market aligned pay

Diverse benefits offering

Employee Resource Networks

Responsibilities

• Provide cross-functional communication and process improvements.
• Carry out daily meeting calls with Transport and Operations.
• Manage mailbox for escalation of service issues.
• Investigate OTIF failures for process improvement opportunities.
• Operate cross-functionally at all levels for customer experience.
• Identify service failing trends to PI team.
• Support PI team in validation of trends.
• Ensure communication around ongoing service issues.
• Compliance to all company procedures and legislative requirements.
• Monitor OTIF performance on service critical business & stock holdings.
• Train new processes to key stakeholders.
• Support functional managers to manage change.

Job description

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Location: Caerphilly, GB, CF83 1BQ

Company Name: Univar Solutions UK Ltd

Requisition ID: 34159

Role Purpose

Service CoordinatorTeam are responsible for supporting the business to support business growth and retention by offering excellent customer service and communication. Working collaboratively with all functions to review and improve existing processes and help identify process gaps and failure.

Responsibilities

• To provide Cross Functional Communication and Process Improvements to help deliver Company OTIF Target and Customer Experience.
• Carry out Daily Meeting Calls with Transport and Operations
• Manage Mailbox for escalation of Service Issues
• Investigate OTIF failures for the identification of process improvement opportunities.
• Operate Cross Functionally at all levels for the benefit of OTIF and Customer Experience.
• Identify Service Failing Trends to PI Team
• Support PI Team in Validation of Trends
• Ensure high level of communication to the business around ongoing Service Issues.
• Compliance to All Company Procedures and legislative requirements.
• Monitor OTIF performance on Service Critical Business & Stock Holdings.
• Train out new processes to key stakeholders.
• Support Functional Managers to manage change within their teams.
• Produce Healthcheck Reports to identify Process Adherence cross functionall

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification