Services Assistant

Sainsbury’s Group; Liphook; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in the UK is seeking enthusiastic individuals to provide exceptional customer service in a fast-paced environment. Responsibilities include serving at checkouts, managing complaints, and ensuring product quality. Candidates should be flexible, team-oriented, and detail-focused. The role offers excellent benefits including discounts, free food, and wellbeing support.

Benefits

10% discount card for Sainsbury’s and Argos

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Shopping discounts

Wellbeing support

Qualifications

• Genuine enthusiasm for helping customers.
• Ability to work in a fast-paced, physical environment.
• Must be above the school-leaver age.

Responsibilities

• Serve and support customers at checkouts and kiosks.
• Select quality products for customers using On-Demand service.
• Handle complaints and refunds.

Skills

Customer service

Flexibility

Problem-solving

Attention to detail

Teamwork

Job description

Responsibilities

• Always being on hand to serve and support customers on our checkouts, self‑service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
• Picking and selecting the best quality products on the shop floor for customers using our On‑Demand grocery ordering service and assisting customers with Click & Collect parcels.
• Build great knowledge about our products, services and promotions to help provide recommendations
• Dealing with complaints, refunds, shelf tickets and advertising
• Working flexibly across the store as needed
• Be one of our Christmas Champions that provides the very best shopping experience for our customers

Qualifications

• Friendly and welcoming with a genuine enthusiasm for helping customers
• Happy working in a fast‑paced, physical and high‑energy environment, and thrives in being part of a team
• Takes responsibility for owning tasks and uses initiative to solve problems
• Always prepared to work flexibly and productively across the store to a high standard – you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
• You must be above the school‑leaver age in your country (School leaving age – GOV.UK)
• If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK, an inclusive place to work and shop

Benefits

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks – provided for colleagues in all our stores
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4‑7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues

We truly value our colleagues and provide market‑leading benefits and training to reflect that.

We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look.

While many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.