Services Administrator (Bilingual - English/German)

Yext; City Of London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading brand visibility platform is seeking a Customer Success Manager to enhance enterprise customer engagement through proactive support and optimization. You will analyze client content, ensure task execution, and communicate effectively with stakeholders in a hybrid work environment. The ideal candidate has a BA/BS degree, is fluent in DE/EN, and possesses strong project management skills.

Qualifications

• 3+ years of operations, technical support, customer success, or analyst experience.
• Desire to delight customers with every interaction.
• Outstanding and effective interpersonal skills.

Responsibilities

• Administer in-platform task execution for Enterprise customers.
• Analyze, clean, and transform customer content primarily in Excel.
• Prioritize and manage multiple inbound customer requests.

Skills

DE/EN language

Operations experience

Customer success experience

Project management

Interpersonal skills

Education

BA/BS degree or equivalent experience

Tools

Zendesk

Excel

Job description

London, UK

Overview

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand\'s digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

What You’ll Do

• Responsible for the successful administration of in-platform task execution for your assigned book of Enterprise customers; performing predominately proactive work as well as having governance of the overall Assistance experience for your customers
• Proactively recommend and execute on optimizations on your customers’ products including but not limited to Content, Search, Pages, Listings, Reviews, and more
• Present your recommendations, results of your execution, and the impact of the other Assistance work done by the team to your customers regularly on meetings and strategic business reviews, focused on value and impact
• Prioritize, triage, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completion
• Interpret customer and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessary
• Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext Platform
• Create, maintain and optimize process and workflow documentation for customers in accordance with customer needs and Yext internal best practices
• Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations
• Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
• Serve as a subject matter expert to customers as well as internal teams

What You Have

• DE/EN language
• BA/BS degree or equivalent experience
• 3+ years of operations, technical support, customer success, or analyst experience
• Experience presenting value-driven narratives and metrics in front of internal or external stakeholders
• Desire to delight customers with every interaction
• Experience with Zendesk or other help desk software
• Proficient in Excel; ability to audit, analyze, and manipulate large sets of relational data
• Project management skills to effectively manage and prioritize your proactive tasks over time
• Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
• Detail-oriented, organized, process-driven
• Ability to work quickly and accurately in a high-volume environment
• Autonomous, self-motivated worker with excellent time management skills
• Ability to thrive in a cross-functional team environment
• Direct experience working in the Yext platform is a bonus, including a mastery of Content, Listings, Reviews, Pages, Search, and other features

#LI-AW1

#LI-Hybrid

Equal Opportunity

Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

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