ServiceNow Technical Delivery Consultant

Computacenter AG & Co. oHG; Hatfield; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading IT services company in Hatfield is seeking a skilled ServiceNow Technical Delivery Consultant to configure and support IT Service Management systems. The ideal candidate will have a strong understanding of ServiceNow best practices and at least 3 years of experience in a SaaS environment, focusing on incident management. This is a permanent position offering an opportunity to engage with global clients.

Qualifications

• Minimum 3 years of proven experience as a ServiceNow developer or admin.
• Extensive experience in IT Service Management, with a focus on incident management.
• Experience working in a SaaS environment.

Responsibilities

• Perform incident/problem management activities to meet business requirements.
• Deliver fixes for incident-related issues through configuration.
• Engage with Development and other teams to report on work completed.

Skills

ServiceNow best practices

IT Service Management

Incident management

Strong communication skills

Job description

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ServiceNow Technical Delivery Consultant

Location: UK - Hatfield | Job-ID: 213801 | Contract type: Standard | Business Unit: ServiceNow

Life on the team

Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems.

The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.

While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.

What you’ll do

• Perform a complex range of incident/problem management activities to meet business requirements.
• Deliver fixes for incident-related issues through either configuration or development (codefix).
• Escalate incidents in line with company processes to ensure demands are met.
• Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.
• Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.
• Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.
• Act as a role model for colleagues with regards to technical and behavioural competencies.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation.

What you’ll need

• Strong understanding of ServiceNow best practices.
• Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills.
• Extensive experience in IT Service Management, with a focus on incident management.
• Experience of working in a SaaS environment.
• Ability to effectively communicate with all levels of the organisation.
• Be highly organised, meticulous, structured, and methodical in delivery.
• Take full ownership of technical and business issues.

Additional information

Country: UK

Hours: 37.5

Role Type: Permanent

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.