ServiceNow Systems Analyst - Public Sector Transformation

Government Recruitment Service; Leeds; On-site; GBP 45,000 - 60,000; Full time

Job summary

A government agency in the UK seeks an experienced Systems Analyst to enhance their ServiceNow platform capabilities. The successful candidate will lead system designs and implementations to optimize service delivery for internal users. They will collaborate closely with stakeholders, ensuring user-friendly experiences while adhering to governmental standards. This role demands strong expertise in ServiceNow as well as integration with Salesforce and Microsoft products. Competitive benefits and a diverse, dynamic work environment await.

Benefits

Flexible working arrangements

Professional development opportunities

Supportive team environment

Qualifications

• Proficient in configuring and implementing ServiceNow modules.
• Ability to perform detailed systems analysis and translate user needs into technical requirements.
• Experience in Agile software delivery methodologies such as Scrum and Kanban.

Responsibilities

• Lead and contribute to the design of ServiceNow modules.
• Configure ServiceNow applications in compliance with government standards.
• Ensure quality assurance and support during implementation.

Skills

ServiceNow expertise

Systems analysis

Integration skills

Agile methodologies

Customer service delivery

Education

Relevant degree or equivalent experience

Tools

ServiceNow

Salesforce

Microsoft 365/Azure

Job description

A government agency in the UK seeks an experienced Systems Analyst to enhance their ServiceNow platform capabilities. The successful candidate will lead system designs and implementations to optimize service delivery for internal users. They will collaborate closely with stakeholders, ensuring user-friendly experiences while adhering to governmental standards. This role demands strong expertise in ServiceNow as well as integration with Salesforce and Microsoft products. Competitive benefits and a diverse, dynamic work environment await.