ServiceNow Production Support Engineer

J.P. Morgan; Bournemouth; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global financial services firm in Bournemouth seeks a dedicated individual to support their ServiceNow platform. You will manage daily operations, troubleshoot issues, and enhance overall performance by implementing best practices. This role requires experience in application support and a strong analytical mindset. You will collaborate with various teams to ensure the platform's reliability and contribute to continuous improvement efforts. Join us to drive efficiencies and deliver world-class service.

Qualifications

• Experience in application support or engineering roles.
• Familiarity with production management monitoring tools.
• Proficiency in web front-end development frameworks.

Responsibilities

• Manage day-to-day operations of ServiceNow.
• Install, upgrade, and manage APIs for integration.
• Improve configuration using ServiceNow best practices.

Skills

Production support experience

Application/Engineering role

Monitoring tools (e.g. Splunk, Grafana)

Web development (JavaScript, Python, JQuery)

Agile Development experience

Analytical skills

Job description

A global financial services firm in Bournemouth seeks a dedicated individual to support their ServiceNow platform. You will manage daily operations, troubleshoot issues, and enhance overall performance by implementing best practices. This role requires experience in application support and a strong analytical mindset. You will collaborate with various teams to ensure the platform's reliability and contribute to continuous improvement efforts. Join us to drive efficiencies and deliver world-class service.