ServiceNow ITOM & Dynatrace Integration Engineer

Cognizant; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global technology services company is seeking a skilled ServiceNow – ITOM Developer to enhance Cloud Infrastructure & Security services. The role involves understanding and resolving integration issues between ServiceNow and Dynatrace, managing incident workflows, and developing innovative solutions for service management. Candidates should possess solid ITOM experience and be familiar with Dynatrace's functionalities, focusing on effective event management. Join a team that values creativity and collaboration, providing ample opportunities for career growth.

Responsibilities

• Understand ServiceNow and generate Service Mapping tree using Dynatrace tags.
• Work with Identification and Reconciliation Engine (IRE) in ServiceNow.
• Resolve integration issues between Dynatrace and ServiceNow.
• Manage existing integrations and alerts in ServiceNow without impacting event management.
• Develop solutions for changes in Event Management due to Dynatrace integration.
• Create auto-incidents for discovered events in ServiceNow.

Skills

ITOM experience

Service Graph Connector for Dynatrace

Service Mapping tree generation using Dynatrace tags

Identification and Reconciliation Engine (IRE) in ServiceNow

Resolving design issues between Dynatrace and ServiceNow

Dynatrace Incident Integration

Managing integrations and alerts in ServiceNow

Providing solutions for Event Management changes

Developing auto-incidents in ServiceNow

Orchestrating incident resolution

Job description

A global technology services company is seeking a skilled ServiceNow – ITOM Developer to enhance Cloud Infrastructure & Security services. The role involves understanding and resolving integration issues between ServiceNow and Dynatrace, managing incident workflows, and developing innovative solutions for service management. Candidates should possess solid ITOM experience and be familiar with Dynatrace's functionalities, focusing on effective event management. Join a team that values creativity and collaboration, providing ample opportunities for career growth.