ServiceNow Engineer — ITSM, CMDB & GRC (Secret Cleared)

ASM Research, An Accenture Federal Services Company; Dover; Vor Ort; GBP 70.000 - 114.000; Vollzeit

Zusammenfassung

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Engineer to provide O&M for the USACE OCIO/G-6 Enterprise Service Strategy Tool, ensuring platform reliability, scalability, and security compliance. The role includes admin tasks, incident tracking, performance monitoring, and documentation.

The ideal candidate has 4+ years of production ServiceNow experience, CSA certification, strong problem-solving skills, and current security clearance.

Qualifikationen

• Bachelor's degree or equivalent work experience in CS/IT/Engineering.
• 4+ years of experience supporting ServiceNow in production.
• ServiceNow CSA certification or equivalent hands-on experience.
• Strong problem-solving, communications, and collaboration skills.
• Experience with system administration, user management, and access control.
• Ability to document processes and create comprehensive system documentation.
• Knowledge of ITSM principles and IT service management best practices.
• Current secret security clearance and Security+ or DoD 8140 IAT-II compliant certification.

Aufgaben

• Perform routine system health checks and monitoring to ensure ServiceNow platform availability (24/7 operations).
• Administer user accounts, roles, security groups, and permissions in accordance with policies.
• Manage ServiceNow configurations, customizations, and integrations to support business processes.
• Proactively identify and address system errors, performance issues, and capacity constraints.
• Maintain and update incident logs and performance records for transparency and audit compliance.
• Develop and maintain comprehensive system documentation and standard operating procedures.
• Support ServiceNow module administration including ITSM, CMDB, Asset Management, and GRC.
• Generate monthly performance reports per contract deliverables (Section F specifications).
• Troubleshoot complex technical issues and coordinate resolutions with ServiceNow support and internal teams.
• Train end-users on ServiceNow features and maintain user knowledge base.

Kenntnisse

ServiceNow Administration & Config

User & Access Management

Incident Tracking & Monitoring

Problem-Solving & Troubleshooting

System Documentation & Reporting

Ausbildung

Bachelor's degree in Computer Science, IT, Engineering, or related field

Secret security clearance or equivalent

Tools

ServiceNow CSA

ServiceNow CAD / CIS

ITSM / CMDB / GRC knowledge

Jobbeschreibung

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Engineer to provide O&M for the USACE OCIO/G-6 Enterprise Service Strategy Tool, ensuring platform reliability, scalability, and security compliance. The role includes admin tasks, incident tracking, performance monitoring, and documentation.

The ideal candidate has 4+ years of production ServiceNow experience, CSA certification, strong problem-solving skills, and current security clearance.