Servicenow Engineer

Gathered & Found; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading software delivery partner in London is seeking experienced ServiceNow Engineers for a fully remote role. You will support a large-scale transformation program, ensuring service continuity and resolving platform issues during migration. Ideal candidates will have strong hands-on experience with ISM/ITSM modules and excellent communication skills. This opportunity is perfect for those who thrive in dynamic, complex environments.

Qualifications

• Experience managing legacy / temporary components.
• Ability to operate confidently during change.

Responsibilities

• Maintain and stabilise existing ISM / ITSM platforms during migration.
• Ensure business continuity and resolve platform issues.
• Support active modules and assist with clean-up activities.

Skills

Strong hands-on experience as a ServiceNow Engineer within enterprise environments

Proven ability to support, maintain and troubleshoot ISM / ITSM modules

Experience working within platforms undergoing transformation or migration

Excellent communication and stakeholder management skills

Job description

Gathered & Found are a specialist Software Delivery and Transformation partner based in London that, since 2020, has helped some of the world’s most well-known and ambitious brands to build digital products and accelerate critical projects. We are experts in Software Engineering, Data Engineering, Product, and Technical Advisory / Strategy. We mobilise our expert teams bespoke for each project by utilising an extensive Digital Talent Ecosystem, a best-in-class platform containing G&F Associates.

Our associate model is used and trusted by multiple FTSE100 businesses as well as high-growth startups, and we treat every project with our utmost dedication.

Our teams work in an Agile, continuous-delivery environment and are expected to provide constant value and transparency to the client.

We are looking to onboard multiple ServiceNow Engineers to support a large-scale transformation programme for one of our established partners. The organisation is migrating to a new ServiceNow environment and requires experienced engineers to maintain and stabilise the existing ISM / ITSM platform throughout the transition. You will play a key role in ensuring BAU service continuity, supporting active modules, resolving platform issues, and assisting in managing legacy components that will later require decommissioning.

This is a hands-on engineering role (not architectural), ideally suited to individuals who excel in complex ServiceNow environments and can operate confidently during periods of change.

Required :

Strong hands-on experience as a ServiceNow Engineer within enterprise environments

Proven ability to support, maintain and troubleshoot ISM / ITSM modules

Experience working within platforms undergoing transformation or migration

Ability to manage legacy / temporary components and contribute to clean-up activities

Excellent communication and stakeholder management skills

Please note : This is a fully remote engagement, but you must be based in the UK to be considered