Servicenow Engagement Manager

Arden Resourcing; United Kingdom; Remote; GBP 60,000 - 75,000; Full time

Job summary

A leading recruitment agency is seeking a ServiceNow Engagement Manager to facilitate project delivery while working remotely in the UK. The ideal candidate has over 5 years of project management experience, extensive knowledge in ServiceNow, and multiple relevant certifications. This role emphasizes client satisfaction and successful project outcomes.

Qualifications

• 5+ years project management/project leadership experience.
• 2+ years of experience implementing ServiceNow.
• Proven ability to manage multiple projects.

Responsibilities

• Overall project delivery including project planning and implementation consulting.
• Liaise with stakeholders and conduct workshops.
• Prepare bids for new work and lead client presentations.

Skills

Project management

ServiceNow platform knowledge

Agile methodology

Stakeholder management

Education

Certified ServiceNow Implementation Specialist

PMI PMP Certification

Certified Scrum Master

Job description

ServiceNow Engagement Manager

Remote working (UK) · Salary up to £75k.

I am working with a global ServiceNow partner who is looking to grow our team in the UK ahead of 2025. The role will see you play a pivotal part in end‑to‑end project delivery, calling on your project management skills and ServiceNow platform knowledge throughout. You will need to be a subject matter expert who puts the client and the outcome first.

Responsibilities

• Overall project delivery: project planning, implementation consulting, tracking the statement of work, resource allocation, escalation management, acting as the single point of contact for the ServiceNow implementation project.
• Liaising with stakeholders and conducting workshops to understand requirements and facilitate stakeholder acceptance of deliverables.
• Preparing bids for major new work and frequently taking the leading role in client presentations.
• Driving continuous improvements of methodology and service offerings based on client experience: identifying gaps between actuals and plan of record, proposing solutions, and driving resolutions.

Experience Required

• 5+ years project management/project leadership.
• 2+ years of experience implementing ServiceNow.
• Certified ServiceNow Implementation Specialist (CIS) in one module and/or Certified System Administrator (CSA).
• PMI PMP Certification preferred.
• Agile certification such as Certified Scrum Master or similar preferred.