ServiceNow Developer

interactive investor; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading investment platform in Leeds is seeking a ServiceNow Administrator to manage their enterprise instance and support service improvements. Responsibilities include managing technical changes, coaching developers, and maintaining the platform's integrity. Candidates should have extensive experience in ServiceNow and relevant certifications. A competitive benefits package is offered.

Benefits

Group Personal Pension Plan

Life Assurance and Group Income Protection

Private Medical Insurance

25 Days Annual Leave

Staff Discounts

Qualifications

• Experience of working in an IT function and software project delivery.
• Extensive experience in ServiceNow development and administration.
• Experience working with plugins and third-party modules.

Responsibilities

• Manage the backlog and prioritise work into regular sprints.
• Support platform stakeholders in requirements definition.
• Coach and mentor other developers in the team.

Skills

ServiceNow development

ITIL processes

Agile methodologies

Technical testing

Stakeholder support

Education

Relevant vocational qualifications

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Tools

ServiceNow

CMDB

Job description

Who we are

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

Purpose of the role

The purpose of this role is the administration, maintenance, development, and operational integrity of Interactive Investor’s ServiceNow enterprise instance including the ESC and third-party applications.

The responsibilities of the role

• Manage the backlog. Prioritise work into regular sprints and deliver those changes through change and release governance.
• Technical testing of ServiceNow changes in a non-Production environment before go live.
• Support platform stakeholders in requirements definition and provide guidance on best use of ServiceNow features. Create designs to meet requirements, ensuring adherence to key platform design principles.
• Proactively look for and implement ideas for service improvements.
• Maintaining the ServiceNow platform including general housekeeping, data cleansing, reduction of technical debt, bug fixes and configuration. Keep up with plugin upgrades.
• Perform platform upgrades.
• Coach, mentor, and support other developers in the team
• Investigate and recommend new technologies on the platform
• Onboard and configure new modules within the system, upskilling where required and leveraging SNOW forums and training.

Qualifications

• Experience of working in an IT function and software project delivery
• Knowledge of ServiceNow and ITIL processes
• You will need experience of working in a similar role or environment
• Relevant vocational qualifications or equivalent experience of working within Agile Methodologies
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Extensive experience in ServiceNow development and administration with proven track record in the design and development of new features and capabilities
• Experience in upgrading the ServiceNow platform
• Experience working with plugins and third-party modules (eg VRM/TPRM)
• An understanding of using and configuring the CMDB
• Experience working within a financial or regulated environment and supporting regulated change
• Experience of supporting the critical applications of a digital business
• An understanding and experience with agile software development methodologies

Benefits

• Group Personal Pension Plan– 8% employer contribution and 4% employee contribution
• Life AssuranceandGroup Income Protection
• Private Medical Insurance– Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund– Supporting your physical and mental wellness
• Retail Discounts– Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits– Tailor your benefits to suit your lifestyle

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive