Servicenow Configuration Analyst

Rise Technical Recruitment; Bath; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Bath is seeking a ServiceNow Configuration Analyst to administer and enhance the ServiceNow platform. This role involves optimising ITSM processes, collaborating with stakeholders, and driving improvements within the IT service management landscape. The ideal candidate will have experience with ServiceNow and a strong understanding of ITIL principles. Join a dynamic team and contribute to the future of IT services.

Benefits

Competitive salary

Benefits

Qualifications

• Proven experience working with and configuring ServiceNow.
• Strong knowledge of ITSM processes and ITIL principles.
• Excellent communication, analytical, and problem-solving skills.

Responsibilities

• Administer, configure, and enhance the ServiceNow platform.
• Support and optimise ITSM processes in line with ITIL best practice.
• Collaborate with stakeholders to define requirements and deliver improvements.

Skills

ServiceNow configuration

ITSM processes

ITIL principles

Analytical skills

Communication skills

Job description

ServiceNow Configuration Analyst
Bath
Hybrid - 3 in, 2 from home
£Competitive + Benefits

Excellent opportunity for a ServiceNow specialist to join an industry-leading organisation offering long-term stability, technical progression, and the chance to make a real impact across IT Service Management.

This company is a well-established and growing business investing heavily in their IT operations and service processes. They are committed to improving efficiency, adopting best practice, and ensuring their technology platforms support business-wide transformation.

In this role you will administer, configure, and enhance the ServiceNow platform to support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. You will work closely with stakeholders across the business to optimise workflows, implement improvements, and drive automation. You will also produce technical documentation, support integrations, and champion continuous improvement across the ITSM function.

The ideal candidate will have proven experience working with and configuring ServiceNow, a strong understanding of ITSM and ITIL principles, and the ability to work both independently and collaboratively. Experience with integrations, scripting, and performance analytics would be advantageous but not essential.

This is a fantastic opportunity to join a thriving organisation where you can develop your ServiceNow expertise, contribute to process improvement, and play a key role in the future of their IT services.

The Role

• Administer, configure, and enhance the ServiceNow platform
• Support and optimise ITSM processes in line with ITIL best practice
• Collaborate with stakeholders to define requirements and deliver improvements
• Produce documentation, support integrations, and troubleshoot issues

The Person

• Proven experience working with and configuring ServiceNow
• Strong knowledge of ITSM processes and ITIL principles
• Excellent communication, analytical, and problem-solving skills
• Ability to work independently and within cross-functional teams

Reference Number: BBBH(phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.