ServiceNow Architect

Stackstudio Digital.; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading digital services firm is seeking an experienced ServiceNow Architect to spearhead enterprise-scale solution design and integration strategies. This role demands expertise in ServiceNow modules and hands-on experience with Salesforce to ensure robust integrations and platform governance. Candidates should have a proven track record in ITSM, data modeling, and defining architectural standards in complex environments. Competitive contract outside of IR35 for remote work within Europe.

Qualifications

• Extensive experience as a ServiceNow Architect leading complex solution designs.
• Hands-on experience with Salesforce for integration tasks.
• Proficient in defining data models and establishing governance.

Responsibilities

• Own architecture across ServiceNow modules including ITSM, ITOM, and CSM.
• Create detailed solution designs and integration contracts.
• Architect integrations between ServiceNow and Salesforce platforms.

Skills

ServiceNow architecture

Salesforce integration

REST/SOAP

Data modeling

CMDB strategy

Job description

Role : ServiceNow Architect

Location : Remote in Europe

Type : Contract (Outside IR35)

Summary

We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands‑on Salesforce experience to architect and deliver robust integrations and cross‑platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders.

Key Responsibilities

• Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM / Discovery / Service Mapping, HRSD, CSM, SPM / App Engine).
• Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.
• Create high-level and detailed solution designs, sequence diagrams, and integration contracts.
• Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud / Sales Cloud / Experience Cloud) using REST / SOAP, OAuth 2.0, webhooks / Platform Events, and IntegrationHub / MuleSoft or other iPaaS.
• Define data synchronization, error handling, security, and performance patterns for cross-platform workflows.